Meet the Help Desk: Jessica

The Jester of Jive: Jessica

Without a doubt, Jessica is the quirkiest one of the bunch. She is the newest member of help desk, but she fit right in from day one. She is a self-confessed organization geek, but, on the opposite end of the spectrum, would love nothing better than to have the chaos and crazy fun of a bouncy castle at her birthday party (though, she might make all her guests line up alphabetically for their turns). She’s P & P’s local celebrity: you might remember her flawless performance in the very important role of a grade 1 student in the movie Billy Madison.

Meet the Help Desk: Mark

The Softy of Support, Mark

If you ever need some cheering up, Mark is the one to call. He started with P & P shortly after Dave and is coming up on his 4 year P & P anniversary this September. He’s a big teddy bear, always ready with a joke and a smile to brighten your day. His fellow help-desk friends dub him the Comic Relief of Help Desk, the one that keeps them cheerful even on the coldest, gloomiest of winter days. He’s a talkative, sensitive fellow; he grew up with 5 sisters, an upbringing that is directly reflected in his unique personality.

Meet the Help Desk: Dave

You may have talked to our help desk staff on a number of occasions. You probably have pictures of them in your mind, images based on the sound of their voices. But who are the help desk staff really? Over the next few weeks, we're going to introduce them to you, one at a time, so you can finally connect the helpful voice to the person on the other end of the phone line.

The Smooth Silky Voice of Dave Anthony

Dave loves sushi, basketball and long walks on the beach. He’s a little bit petrified of dogs, even the small, cuddly kind. Dave is the nucleus of help desk, the one everyone turns to when they can’t quite figure out a problem themselves. With 5 years at P&P under his belt, Dave has been on the help desk the longest. With his patient and steady nature, he’s always willing to help find a solution as long has he’s not caught up in the most recent episode of the Young and the Restless. And Dave really does love basketball: his dream room would have nothing in it but a full-sized basketball court.