Wednesday, June 22, 2011

What's New?

Congratulations!

With the recent departures as mentioned in our last post, we have turned to our own ranks to find the people to fill the holes left behind by the loss of a member of our management team. Within the numbers of our current employees, there is a lot of talent, and a few specific people who are well-suited to some new roles.

Brad Dick: Brad has been working with P & P for many years now as the Project Team Manager. In his new role as P & P's Chief Experience Officer (CXO), Brad is keeping some of his old responsibilities and duties. However, his main role is now with the help desk as the manager of the support staff.

John Boyce: John is officially returning to the support department, where he began his P & P career on help desk 10 years ago. While he will still be helping out with all the additional projects we've got on the go, John's main role as our Senior Solutions Specialist will involve helping our support staff with all the more complicated situations. With years of experience with databases and troubleshooting, we're sure you'll be pleased with the addition of John to the team.

Chuck Chau: Chuck's role too, has not so much changed, as expanded. He still takes on all the responsibilities of his previous role as the director of the Account Management department. However, in addition to those responsibilities, he has also added our on-site technicians to his team. He now manages all of the P & P employees that you may encounter in your offices and clinics.

Thank you for your patience with us as we go through this transition.

A Few Goodbyes

Over the past month or so, we have undergone a number of changes here at the P & P office. One of our long-time employees and manager of support, Aaron Judd, resigned from his position in order to pursue a new direction for his career. Aaron dedicated 14 years to P & P and we are grateful for his expertise and dedication to this company. Aaron was the person you went to for answers and to get this done. As he begins a new chapter of his career, we wish him nothing but the best, but he will certainly be missed.

Additionally, if you have called into help desk recently, you may have missed a familiar voice. Jessica Nakamura has also chosen to move on from P & P. Jessica was with us for almost a year and, during that time, worked tirelessly to help our clients to the best of her ability. She too will be missed.

With these major changes in the company, we are doing our best to re-organize and fill the holes left behind. Please be a little patient with us as we find the best way to make sure you receive the best customer service possible.