The Siren of Support, Shazana Ali
Shazana came to Canada from the wonderful island of Trinidad and Tobago when she was 8. She’s been back twice since then to visit her many aunts and uncles who still live on the tropical island. She's been working for P & P on the help desk for almost 2 years -- 1 year and 7 months to be exact.
Shazana brings all the pieces of help desk together: she balances Jessica’s eccentricity, compliments Mark’s cheerful friendliness, and supports Dave’s steady patience. She has a bit of a sweet tooth; her desk is never complete without a huge box of nerds beside her computer. At a recent P & P potluck, Shazana proved her mastery of the kitchen with a delicious custard dessert that impressed everyone. She would love to be a part-time chef someday and definitely has the culinary talent for it.
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