Last week, 8 of us from P & P drove 6 hours to attend the World Class Customer Service Summit in Cleveland, Ohio. We spent two days filling our heads and our notebooks with information and ideas about customer service. Speakers from a variety of companies and causes, with a variety of stories, came to inspire, to teach, and to motivate us to serve our clients in a way that can only be described as world class.
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| Moshe, Corey, Liz, Matt, Jeanette, and Chris with some new friends we met at the conference: Leanne, Dr. David, and, of course, the Chick-fil-a cow. |
Over the next few months, we'll be doing our best to implement some of the ideas we've heard. World Class Customer Service takes time to develop, but we're absolutely committed to bringing the principles behind it to P & P and the EMR industry. As we work towards an improved customer service experience, we want to hear what you have to say. Have you experience good customer service from one of our employees? Have you experienced customer service that could have been much better from someone here at P & P? We want to hear your stories! Send us an email here at marketing@p-pdata.com.
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